Refund policy

Returns and refund enquiries

Maison Fragrance by Ciara Lessa is here to help with questions about your order. For return, cancellation or refund enquiries, email thescentbyciara@gmail.com with your order details. Contact us before sending an item back so that we can provide the appropriate instructions.

Damaged, leaking or incorrect items

If your order arrives damaged, leaking or with an incorrect item, send your order details and a description of the issue. Photos, if available, can help us understand what happened. We will review the issue and explain the next steps.

Shipping and privacy

Please review our Shipping Policy and Privacy Policy. Requests are reviewed in accordance with applicable law and the terms provided before purchase.